Policies
Cancellation and rescheduling information
A one-hour jet ski session, a six-hour charter and a New Year's Eve ticket are not cancelled on the same basis. Your terms are written into your confirmation before payment.
Why there is no single rule on this page
The catalogue covers hourly charters, fixed packages, shared tickets, timed sessions and multi-day seasonal charters. Publishing one refund window for all of them would be inaccurate. The cancellation and rescheduling terms for your booking are stated in your written confirmation, before you pay anything.
Questions to ask before paying
- What are the cancellation and rescheduling terms for this exact booking?
- Is any payment non-refundable, and from what point?
- How much notice is needed to move the date or time?
- What happens if conditions on the day are not safe?
- How is a change agreed, and in which channel?
Requesting a change
Message the team on WhatsApp as early as possible, with your booking code (the reference in your message, such as P011-04) and the change you need. The options for your booking are confirmed in reply.
Unsafe conditions
If a trip cannot go ahead safely, the team will tell you and agree the next step with you in writing, such as another date or a different arrangement.
Ask for my terms on WhatsApp (opens WhatsApp)
See also the booking terms. Last updated 19 October 2026.