A charter enquiry passes through four stages: your shortlist, the enquiry you send, a quotation or confirmed total in reply, and a booking confirmed in writing in the chat. Each stage settles different things, and none of them stands in for the next. Send one clear first message, ask about everything the catalogue does not publish, and check the written confirmation line by line before you rely on it.

Four stages that are easy to confuse

Shortlist. The packages you have chosen to ask about. Nothing is held or reserved at this point.
Enquiry. Your message asking about availability, the meeting point, inclusions and the total for a date. It is a question, not a commitment on either side.
Quotation or confirmed total. The reply setting out what is available for your date and what the arrangement would cost. Useful, but still not a booking.
Booking confirmed in writing. The point at which the arrangement exists. Until a confirmation appears in writing in the chat, treat every detail as provisional.

Opening WhatsApp from any button on the site prepares a message in your app. It does not send anything, and sending it does not confirm a booking. Payment, deposit and cancellation terms are not published on the site. They are confirmed in writing for each booking, so read them in your own confirmation rather than assuming them from another charter you have taken.

Settle the shortlist before you write

Choose a price option for each package as well as the package itself. A standard yacht has five options (an hourly rate and fixed packages of 2, 3, 4 and 6 hours), and each has its own code. “The 66 ft yacht” is vague. “Majesty 66 ft Yacht, 4-hour package, P011-04” is precise, and the reply can answer it without asking you anything first.

Keep the shortlist to options you would genuinely accept, up to three, and check that each one lists enough guests for your group. The comparison shortlist holds three packages, shows every published price with its unit, and only sorts by price when the selections share one category and one unit. If you have not compared options yet, the guide to comparing yacht charter packages sets out the method.

Asking about a charter and an activity together

Your shortlist can mix formats, such as a 4-hour yacht package and a jet ski priced per jet ski for 30 minutes. That is fine for an enquiry, as long as you read the result correctly. The prepared message lists each package with its own code, price option and unit, and each one is confirmed separately. No combined total is calculated on the site. If you want the two arranged together, say so in a line of your own, and ask the reply to state the total for the whole arrangement and how the timing of the activity fits around the charter.

What the prepared WhatsApp message already contains

When you open WhatsApp from a package page or from the comparison tool, the message is written for you. It contains:

a first line naming the site you are enquiring through;
the package title, the price option you selected and its code;
the displayed price with its unit, or a request to confirm the current price where no price is shown;
your preferred date, or “Not specified” if you left it blank;
your guest count, or “Not specified”;
a request to confirm availability, the meeting point, inclusions and the total payable;
a link to the page you started from.

Read every line before you press send. A wrong option code or a blank date means the first reply has to ask you a question back, and you lose a round of messages.

Add what the message cannot know

The prepared text describes the package. It cannot describe your plans. Add short lines for:

Timing. A preferred start time or part of the day, and how flexible it is.
Who is coming. The total headcount including children, plus any guest whose mobility affects boarding.
The occasion. A birthday, a team outing, a proposal. Context helps the reply point you to a suitable option.
Requested additions. Anything not listed as an inclusion, such as decorations on a standard yacht or a jet ski session alongside the charter. Label these clearly as requests.
Alternatives. A second date, or whether a different yacht with similar listed capacity would suit you.

Keep it to a single message. A run of short messages is harder to answer in full, and pieces get missed.

Open questions to ask before you accept

Several details are not published for any package, so the only way to know them is to ask. Copy across the questions that matter to you:

What is excluded from the total?
Who crews the vessel, and what do they handle on board?
Is fuel part of the total?
Is any food or drink provided beyond what the page lists?
Where is the boarding or meeting point for this date?
What is the start time, and when should the group arrive?
How is payment made, and is a deposit required?
Is tax part of the total shown?
What are the terms for changing the date, guest count or duration?
What are the cancellation terms?
What happens if conditions on the day are unsafe?

On that last point, the site states only that trips can be moved or stopped when conditions are unsafe, and that the options are agreed in writing. Ask what those options would be for your booking. One more detail to keep straight: the office address in Al Habtoor Business Tower is a contact location, not a boarding point. The meeting point is confirmed per booking.

Reading the reply and spotting gaps

When the answer arrives, read it against your enquiry rather than scanning for a total. Check five things:

Every question answered. List any that were skipped and ask them again in one follow-up.
The same vessel. If the reply offers an alternative yacht, look up its listed guests and layout on its own package page before you accept. Where that page uses an image marked “Illustrative image”, the photo shows a type of vessel rather than the exact one.
The same unit. A total for the 4-hour package should not be weighed against an hourly rate you saw elsewhere.
Your requests. Each request should be confirmed, declined or priced separately. Silence on a request is not a yes.
Available or confirmed. Availability for a date tells you a booking is possible. It does not tell you one exists.

If something is ambiguous, quote the line back and ask for the specific detail. Short, direct follow-ups are easier to answer than a long message that repeats the whole brief.

What to check in the written confirmation

The confirmation in the chat is the record of what you agreed. Before you treat it as final, make sure it states:

the date;
the start time, and the end time or duration;
the vessel or activity, by name;
the meeting point;
the guest count;
the inclusions;
any requested extras that were accepted;
the total, and what it covers;
the terms for changes and cancellation that apply to this booking.

If a line is missing, ask for it before you rely on the booking. The booking terms and cancellation policy pages explain that these terms are confirmed in writing for each booking rather than published as fixed rules, so the confirmation itself is where you read them. Keep the chat. On the day, it is your reference for the time, the place and what was agreed.

When to call instead of writing

A written chat suits most enquiries because everything stays on record. A call can be quicker when the brief is hard to put into a message: a large group weighing several options, a change close to your date, or a reply you have read twice and still cannot follow. The number for calls and WhatsApp is +971 52 440 9525, and the contact page sets out how to get in touch.

Whatever you agree by phone, ask for it to be confirmed in writing in the chat afterwards. A spoken agreement is not the confirmation, and a detail that exists only in a call is easy to lose.

Your next step: open the prepared message from your shortlist, add your timing, headcount and requests, paste in the open questions that apply, and send it. For a group outing, the group brief builder prepares the same kind of message from your date, guest count, duration and requests, and the group planning guide helps you settle those details first. General questions are covered on the FAQs page.

The Complete Charter Enquiry: From Shortlist to Written Confirmation